Shipping Policy

We are currently only shipping within the United States

A shipping confirmation email will be sent to the email address attached to the order once the order has shipped.

We will use FedEx or another parcel service to ship your order. We DO NOT ship to PO BOXES or APO.

Orders containing discounted merchandise may take an additional 48 hours to process.

  • Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the e-bike and replacement items and/or refunds if any issues occur. If you would like to change the color or size of your e-bike, you must do so prior to your order being shipped.
  • Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return.
  • For any third-party shipping outside of E-BIKESONLINE’s normal shipping process, E-BIKESONLINE cannot provide ANY additional shipping information or documentation.

Orders placed through our online store ( ) with the shipping address of E-BIKESONLINE retail Dealer location will be cancelled. To purchase Products in-store, please locate an E-BIKESONLINE Dealer showroom near you.